The AboutTheChildren.org Satisfaction Guarantee
About The Children, LLC is committed to setting the industry standard in customer service by providing the highest quality service when handling any of your document preparation needs. That’s why we have the best guarantee to go along with it – if you are not completely 100% satisfied for any reason with any of our document production services, please contact us immediately and we will work with you to correct the situation, provide a refund, or offer credit that can be used for future About The Children, LLC document preparation services.
Unfortunately, About The Children, LLC cannot guaranty the results or outcome of your particular matter. In some cases a court may not agree with your position. A government backlog may result in long delays before your matter is heard. A change in the law might affect your situation. Problems such as these are simply beyond our control and are not covered by this guarantee.
This Guarantee is limited to document preparation services only and does not include refunds for government fees, whether state, federal or local, payments made to any third parties that may be related to the document preparation services provided (such as payments to attorneys, notary, counselors, mediators or therapists), or shipping and handling fees. This Guarantee does not include membership or subscription fees; however, you may cancel your subscription at any time as set forth in the service agreement.
You agree that refunds will only be issued if a request for a refund is made within 24 hours of purchasing the document preparation service. No refunds will be issued for any reason if documentation was sent to you for your review and execution and you did not return it within 10 days of the date we sent it to you. If we sent you your prepared documents as part of the service, the documents must be returned to us within 10 days of the original product ship date to qualify for a refund, to the following address: 93 Castilian Drive, Goleta, CA 93117.
About The Children, LLC is committed to receiving your 100% customer satisfaction. If you are ever less than 100% satisfied with our services, please contact our customer service team Toll Free at (800) 787-4981 and we will make every effort to make things right and make you a 100% satisfied customer!
Thank you for choosing About the Children, LLC as your document preparation service. We value the trust you’ve placed in us and look forward to assisting you with all of your document preparation needs.